1. Bought on the website
On the website you buy a licence code through a payment provider. Want your money back? Ask the payment provider you paid with within 14 days of the purchase (the link is in your confirmation email), or email info@hoekedex.net with your code. This works as long as you haven’t used the purchase yet.
At checkout we ask whether delivery can start right away. If you agree, your 14-day right of withdrawal (EU) ends as soon as you use the code. If something doesn’t work as promised, your legal rights always remain.
2. Bought on the App Store
Apple handles payments and refunds for the App Store. Request a refund at reportaproblem.apple.com. Apple decides; we can’t refund an App Store purchase ourselves.
3. Bought on Google Play
Within 48 hours of the purchase, you request a refund in Google Play itself. After that, email info@hoekedex.net and we’ll look together at what’s possible.
4. After a refund
A refunded code then stops working, on every phone: the app reads a list of revoked codes along with the regular update check, without sending anything about you. What’s already used up stays used up: an activated Group Pass or a used Party Roll doesn’t come back.
5. Questions
Email info@hoekedex.net and include your code. We’ll never ask for your PIN or your backup password.